Professional pitfalls in social media use
Social media is now a part of all our lives – and it is important to be aware of expectations on how doctors and dentists should behave online.
Dealing with persistent or unreasonable complaints
Recent experience at MDDUS suggests that patient complaints are becoming more difficult to manage.
Supporting physician associates in clinical practice
Physician associates are able to work independently but must have “appropriate support”.
Safe telephone triage
Triage systems are now seen as crucial in managing the growing strain on primary care - but how can you ensure they are safe and effective?
Is it safe to apologise?
MDDUS advisers are often asked whether an apology to a patient amounts to an admission of guilt that can be used against you.
NHS staff jumping the queue
MDDUS advisers are starting to see a rise in calls concerning NHS employees using inside access to expedite personal healthcare.
Prescribing controlled drugs
Nearly half of fatal drug poisonings in the UK involve opiates - and clinicians remain at the sharp end. How do you avoid the pitfalls?
Don’t fall foul of the law
When to tell your regulator about criminal proceedings
Being prepared for unexpected medical emergencies
Would you know what to do if the practice was asked for access to its defibrillator?
Facing challenges during industrial action
Healthcare professionals may face challenging situations during strike action and must work collaboratively and within the limits of their competence