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How would you deal with the difficult situation of a patient making romantic advances? Risk adviser Kay Louise Grant offers advice on maintaining boundaries with patients.
Patients having treatment abroad
A gradual easing of travel restrictions with the fall in serious Covid-19 cases may be welcome news but it does present challenges when patients seek treatment abroad and then present with complications back in the UK.
Professional pitfalls in social media use
Social media is now a part of all our lives – and it is important to be aware of expectations on how doctors and dentists should behave online.
Recording telephone consultations with patients
Organisations often now record telephone calls to monitor quality control and for training purposes. But do you adequately inform patients of this – and what about data protection?
Redacting sensitive information from health records
Patients in England will soon have digital access to new data entries in their health records, meaning GP practices will have to redact sensitive or potentially harmful details in "real time"
Keep complaint records separate
How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters.
Disclosure of patient records
Knowing how to respond appropriately to different types of access requests poses an ongoing challenge for busy practices.
Need a dentist, then why ask a doctor?
A common dilemma faced by GP practices in the busy holiday season is whether to treat patients who present with dental problems. Here are some points to consider.
Ensuring safe handovers between primary and secondary care
Handover of patient care is a common area of risk which is magnified when transferring between primary and secondary care services.
Providing incident statements and reports
Engaging in incident investigations can seem daunting but it is important to provide any required statement or report in a clear, detailed and objective manner