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Exercising clinical judgement

...Dr J offers her opinion on the proposed treatment but Mr K writes back demanding that it be carried out as advised by his orthodontist...

  • 30 June 2022
  • Case study

Post-op tooth pain

...In response to the complaint Dr A states that dental damage is a known complication of anaesthesia and this is explained to all patients...

  • 30 June 2022
  • Case study

Dental insurance cover

...Ms D is not happy that her dental payment plan doesn't cover the full cost of the restorative treatment and accuses her dentist of mis-selling...

  • 30 May 2022
  • Case study

Adverse comment

...Mr M posts a review on a local online directory commenting that Dr S is “incompetent and rude” and that he struggled to extract his tooth...

  • 29 April 2022
  • Case study

Slow-healing socket

...An incisional biopsy one month later at the hospital confirms the lesion is squamous cell carcinoma and the patient undergoes extensive surgery followed by facial reconstruction and radiotherapy...

  • 31 March 2022
  • Case study

Alleged wrong extraction

...The dentist believes a translator might have helped avoid confusion over the proposed treatment plan...

  • 28 February 2022
  • Case study

Antibiotic cover

...It is alleged that had Ms G's concerns been properly heeded and antibiotic cover provided, she would have avoided unnecessary surgery and a hospital stay...

  • 31 January 2022
  • Case study

Beyond what's reasonable

...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...

  • 23 December 2021
  • Case study

Emergency backlog

..Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...

  • 30 November 2021
  • Case study

Lip trauma

...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...

  • 29 October 2021
  • Case study

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