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Reduce complaints by increasing positivity
How happy are you today? Have you considered how much the people around you influence the way you feel?It turns out other people’s emotions have a huge impact on our emotions – and on risk!
Notes from a smaller island (with apologies to Bill Bryson)
For those of you that don’t know, Guernsey is a small island with a population of approximately 63,500 people, an independent government and numerous distinctive blue post boxes. The small population and relative isolation means that patients, their relatives and friends are often seen socially or may work in the hospital, and questions about “my mother” or “my friend” or “my work colleague”are not unusual for doctors and other healthcare professionals.
Accessible supervision: safe delegation to HCAs
The use of healthcare assistants (HCAs) to carry out duties traditionally undertaken by practice nurses has increased significantly over the past decade.
Multiple risk areas in practice
Following Alan’s recent blog ‘Where do claims occur in primary care?’, I thought it might be interesting to highlight a recent MDDUS case that demonstrates just how a combination of circumstances can result in a tragic outcome and subsequent claim for damages.
Plastic surgeons – time to check your patient brochures?
Have you heard the latest from the Court of Appeal?
"What I know now…" removing patients from practice lists
I have been a practice adviser with MDDUS for exactly a year now. I had been a practice manager for many years before this and welcomed the opportunity to change direction and use my skills in a different environment. What a steep learning curve it has turned out to be!
First-time risks of dental practice
Whatever the outlook of an individual dentist entering general dental practice for the first time, there are clearly both risks and benefits associated with taking this step.Identifying those risks and learning how to manage them will be of interest to those taking up VT positions (VDPs), other members of the team who will work with VDPs, and possibly also to those making the transition from trainee to associate.
Where do claims occur in primary care?
You may have heard the old adage concerning the analysis of systems data: ”rubbish in, rubbish out”. This means that, no matter how modern and sophisticated your information systems may be, frustration will be the likely outcome if the information it contains is incomplete, inaccurate or inconsistent.
Records - friend or foe?
Consider this scenario – several months after a consultation a patient complains to the GMC that you behaved inappropriately during an examination.
Large claims risk
I was astonished to learn recently that the NHS is facing a £24m payout for one claim.