Resource library

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New CPD verifiable dental complaints handling eLearning module

Our new MDDUS eLearning module on dental complaints handling offers advice to dentists and dental practice managers.

  • 04 September 2015
  • Article
  • Risk articles

Prescribing – basic principles

Prescribing is a routine part of everyday medical practice and is mostly safe and effective. But it can be the source of a wide range of problems.

  • 20 August 2015
  • Article
  • Risk articles

In the middle of a chain reaction!

Missed or delayed referral is a key factor in a significant percentage of MDDUS cases. Here risk adviser Alan Frame "drills deeper" into the statistics

  • 17 July 2015
  • Article

Reforming ombudsman services in England

MDDUS CEO Chris Kenny looks at the proposal for a single ombudsman covering heath and social care issues in England

  • 29 June 2015
  • Article
  • Risk articles

A child’s best interests

Scott Obrzud looks at a common area of angst and confusion among practice managers - dealing with parental access to medical records of children.

  • 28 May 2015
  • Article
  • Risk articles

Appointment systems risks: a breach of confidence

A flaw in a practice's appointment booking system offers a useful lesson in protecting patient confidentiality.

  • 18 May 2015
  • Article
  • Risk articles

Risk Bites podcast series: Reviewing complaints at appraisal - a positive approach

Dr Rod McBain offers an insight into the MDDUS Risk Bites podcast on reviewing complaints at appraisal.

  • 28 April 2015
  • Article
  • Risk articles

Unhappy employees

Grievance issues in the workplace should be dealt with in a timely, objective and calm manner to avoid any possible employment tribunal claims.

  • 07 April 2015
  • Article
  • Risk articles

Performance management

When dealing with performance issues, employers need to know the facts and have clear examples to discuss.

  • 07 April 2015
  • Article
  • Risk articles

Landmark case makes it clear that informed consent is firmly part of English and Scots law

The Supreme Court has recently published its judgment in the case of Montgomery v Lanarkshire Health Board. The case, involving allegations in relation to birth-related injuries, has attracted a lot of publicity because of the £4.25 million award. But it is also highly significant in medico-legal terms in that it crystallises the law in relation to consent – more specifically issues around the amount of information a patient is entitled to be told before making a treatment decision.

  • 25 March 2015
  • Article
  • Risk articles

New member feature

MDDUS strives to make your life easier; you can now notify us of involvement in a potential claim or other matter by logging into your account and completing the contact form