RCGP advice on online consultations

A GUIDANCE document "with questions to ask" when considering the provision of online consultations to patients has been launched by the Royal College of General Practitioners (RCGP).

The guidance comes as a growing number of services offering consultations online, most commonly via a smartphone apps, are hitting the market. Whilst many of these are private, some have developed partnerships with GP practices in order to deliver NHS care.

Professor Martin Marshall, Vice Chair of the RCGP and author of the guidance, said: "Online consultations can seem like a very convenient option for accessing general practice services… But the ways some online services are provided raise patient safety concerns – people need to be aware of these, and properly understand what they are signing up to."

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