Call log

These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.


Electronic messaging and GDPR

Risk adviser Alan Frame offers advice on text messaging patients


This too shall pass

Dental business coach Alun Rees offers advice for practices on managing patient expectations post-lockdown


SEA change

Is your practice truly learning from adverse incidents? MDDUS senior risk adviser Liz Price offers some reflections on SEA


Defying gravity

MDDUS dental adviser Sarah Harford discusses the perils of ingested or inhaled objects during dental treatment


Dealing with racist abuse

Risk adviser Kay Louise Grant offers advice on dealing with racially abusive patients

Case study

Case study: Perforated tooth

...The patient suffers bleeding during root canal treatment and a small perforation is found...


ETHICS: It's the small things

PROFESSOR Deborah Bowman offers a personal perspective on how even “small things” can reflect ethical choices when it comes to dealing sensitively with patients


Book choice: The Body

Book review by Dr Greg Dollman

View previous issues of Insight Dental

Insight Dental is published quarterly and distributed to MDDUS members through the UK who work in dental care

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Cover of Insight Dental Q1 2023

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