These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.

Risk adviser Alan Frame offers advice on text messaging patients

Dental business coach Alun Rees offers advice for practices on managing patient expectations post-lockdown

Is your practice truly learning from adverse incidents? MDDUS senior risk adviser Liz Price offers some reflections on SEA

MDDUS dental adviser Sarah Harford discusses the perils of ingested or inhaled objects during dental treatment

Risk adviser Kay Louise Grant offers advice on dealing with racially abusive patients

...The patient suffers bleeding during root canal treatment and a small perforation is found...

PROFESSOR Deborah Bowman offers a personal perspective on how even “small things” can reflect ethical choices when it comes to dealing sensitively with patients

Book review by Dr Greg Dollman