In this 30-minute webinar MDDUS risk adviser Alan Frame explores specific complaint management issues during the COVID-19 pandemic, including regulatory and ombudsmen advice. He outlines practical measures that can be put in place to manage these issues, even as practice resources are increasingly under pressure.
PLEASE NOTE: During the webinar you will be able to access and download a copy of the PowerPoint presentation and a CPD certificate which can be edited to include the relevant name and date for submission as evidence of verifiable CPD.
The webinar is aimed at anyone in medical and dental practice who is responsible for dealing with complaints, or is subject to a complaint relating to COVID-19 activity.
*This webinar was launched in April 2020.