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Complaints - core principles
It is a professional responsibility to listen, respond to and learn from comments, concerns and complaints from patients.
Prescribing for patients overseas
Patients who are overseas may contact their practice to request a prescription that can be obtained locally
Removal of patients from the practice list
There are a number of key steps to follow before removing a patient from your practice list
Consent - children
Once a young person reaches the age of 16 it is assumed they have the capacity to consent to their own treatment unless there is significant evidence to suggest otherwise.
Recordings
There can be various reasons why a doctor or dentist would want to make a visual or audio recording of a patient consultation or procedure, such as for research or training purposes. However, it is important to respect ethical principles of consent and confidentiality in doing so.
Provision of medical reports
An overview of the rules around the provision of medical reports for employment, insurance or similar purposes.
GDPR - subject access requests
An overview of the rules around subject access requests under the GDPR
GDPR - privacy notices
A step-by-step guide to writing privacy notices
Apologies
Apologising when things go wrong is an essential part of practice and can assist in maintaining good patient relationships.
Confidentiality – adults with incapacity
It is a presumption that every adult patient has the mental capacity to make choices and decisions concerning the disclosure of their personal information, unless proved otherwise.