Advice library

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GDPR - breach notifications

Explore the key points around breach notifications under the General Data Protection Regulation (GDPR).

Complaints - core principles

It is a professional responsibility to listen, respond to and learn from comments, concerns and complaints from patients.

Prescribing for patients overseas

Patients who are overseas may contact their practice to request a prescription that can be obtained locally

Removal of patients from the practice list

There are a number of key steps to follow before removing a patient from your practice list

Consent - children

Once a young person reaches the age of 16 it is assumed they have the capacity to consent to their own treatment unless there is significant evidence to suggest otherwise.


There can be various reasons why a doctor or dentist would want to make a visual or audio recording of a patient consultation or procedure, such as for research or training purposes. However, it is important to respect ethical principles of consent and confidentiality in doing so.

Provision of medical reports

An overview of the rules around the provision of medical reports for employment, insurance or similar purposes.

GDPR - subject access requests

An overview of the rules around subject access requests under the GDPR

GDPR - privacy notices

A step-by-step guide to writing privacy notices

Confidentiality – adults with incapacity

It is a presumption that every adult patient has the mental capacity to make choices and decisions concerning the disclosure of their personal information, unless proved otherwise.

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