Dental complaints handling – interactive module for members

MDDUS members can now build their knowledge of dental complaints handling with a new interactive module from our Risk Management team.

Aimed at dentists and practice managers, the module is CPD-verified and offers a wide range of information and advice on best practice.

It takes around 45 minutes to complete and covers:

  • the common reasons patients complain
  • the requirements in relation to handling complaints
  • professional guidance on acting on patient concerns
  • how you can review your own practice processes, roles and responsibilities in relation to­­ complaints
  • how you might investigate and respond effectively
  • strategies to minimise complaints in dental practice.

Members can login using their surname and MDDUS membership number. Find out more on the Interactive modules page