MDDUS members can now build their knowledge of dental complaints handling with a new interactive module from our Risk Management team.
Aimed at dentists and practice managers, the module is CPD-verified and offers a wide range of information and advice on best practice.
It takes around 45 minutes to complete and covers:
- the common reasons patients complain
- the requirements in relation to handling complaints
- professional guidance on acting on patient concerns
- how you can review your own practice processes, roles and responsibilities in relation to complaints
- how you might investigate and respond effectively
- strategies to minimise complaints in dental practice.
Members can login using their surname and MDDUS membership number. Find out more on the Interactive modules page
This page was correct at the time of publication. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.