NEW VIDEO MODULE: Human factor risks - assertiveness

MDDUS MEMBERS can now access our new video module on the importance of assertiveness skills in effective risk management.

Studies of how people behave and operate within a system and subsequent impacts on risk and quality of service - known as human factors - often draw a link between effective communication and safe provision of service. This video focuses on a specific area of communication - assertiveness.

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents. This video explores what we mean by assertiveness and provides some practical examples and familiar scenarios to illustrate the theory.

MDDUS doctors and dentists can access all our video modules using their surname and membership number. Practice managers who would like to access the videos should contact risk@mddus.com to receive their unique access code.

To get verification for CPD purposes, contact risk@mddus.com with the title of the module(s) viewed. Please remember to CLICK THE GREEN TICK ✔ symbol at the end of each module in order to successfully process your request.