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Patient conflict: Developing organisational arrangements and responses
Taking place on Wednesday, 29 May this course is primarily aimed at employers and managers within healthcare organisations.
Patient conflict: Interpersonal skills
Taking place on Thursday, 27 June, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Thursday, 25 July this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Wednesday 21 August, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.
Patient conflict: Developing organisational arrangements and responses
Taking place on Tuesday, 10 September, this course is primarily aimed at employers and managers within healthcare organisations.
Patient conflict: Interpersonal skills
Taking place on Tuesday, 24 September, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Wednesday, 9 October this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Wednesday 13 November, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.