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Patient conflict: Interpersonal skills
Taking place on Thursday, 12 December, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Patient conflict: Interpersonal skills
Taking place on Wednesday, 12 March between 1.00pm and 4.00pm, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Wednesday, 19 March between 09.30am and 12.30pm this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Patient conflict: Developing organisational arrangements and responses
Taking place on Thursday, 20 March, between 09.30am and 12.30pm, this course is primarily aimed at employers and managers within healthcare organisations.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Friday, 6 June between 9.30am and 12.30pm, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role
Patient conflict: Interpersonal skills
Taking place on Tuesday 17 June from 9.30am to 12.30pm, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Patient conflict: Developing organisational arrangements and responses
Taking place on Tuesday, 24 June, between 1pm and 4pm, this course is primarily aimed at employers and managers within healthcare organisations.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Wednesday 10 September between 9.30am and 12.30pm, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Thursday 11 September between 1pm and 4pm, this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Patient conflict: Interpersonal skills
Taking place on Thursday 25 September from 9.30am to 12.30pm, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.