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Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.