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Managing complaints in primary care
Taking place on Wednesday, 17 July, this interactive course is designed for those leading the management of complaints in primary care.
Practice and patient use of technology in practice
Taking place on Thursday, 18 July this interactive, case-based course is designed for PMs, GPs and other leads in the primary care setting.
Effective conversation: Nipping interpersonal issues in the bud
Taking place on Wednesday, 24 July this interactive workshop is designed for GPs, practice managers, practice nurses and other primary healthcare staff.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Thursday, 25 July this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Avoiding risk in consent: A masterclass for doctors
Taking place on Thursday, 1 August this two-hour, interactive course is suitable for all doctors and physician assistants.
Leadership: DISC analysis to understand and improve communication
Taking place on Tuesday, 6 August this three hour, interactive course is designed for doctors, dentists and other clinicians.
Mitigating consultation risks for GPs
Taking place on Wednesday, 7 August this three hour, interactive course is designed for GPs.
Social media in GP and dental practices
Thursday, 8 August this course focuses on the benefits and risks of social media use in health and dental care.
Managing complaints in a hospital setting
Taking place on Tuesday, 20 August, this interactive course is designed for those leading the management of complaints in a hospital setting.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Wednesday 21 August, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.