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Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Delegation to HCSWs or HCAs
This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks
Consent checklist
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Clinical record keeping checklist
This checklist can help to review the way your practice manages the integrity and security of patient records, to ensure record keeping complies with General Medical Council guidance
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone
Parental rights and responsibilities
This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.
Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.