This interactive half day will explore the challenges of managing face-to-face complaints and offer practical advice and tips. While hospital doctors may not be directly responsible for investigating complaints, it is likely they will be asked to contribute by providing accounts and statements of their involvement in the matters raised.
Dealing with a face-to-face complaint in the right way can prevent it from escalating to a more serious issue. This workshop looks at the importance of active listening, highlights common pitfalls and effective communication strategies as well as issues around risk assessments and personal safety. Delegates will also learn how to prepare an effective complaints response statement, ensuring it is well-structured and addresses all relevant points.
The training day is open to both MDDUS members and non-members and is aimed at hospital doctors.VENUE: MDDUS, Mackintosh House, 120 Blythswood Street, Glasgow. G2 4EA
TIME: 10:00 - 13:00
COST: £75 (MDDUS member)/£110 (Non-member) – includes refreshments.
CLICK HERE to book a place.
Places are limited, so please book early to avoid disappointment. A certificate verifying attendance will be provided for CPD purposes.