Workshop sessions throughout the day will focus on:
- Investigating and understanding the causes of conflict
- Understanding individuals' responses to conflict and how to influence positive engagement
- Identifying the most appropriate approach to dealing with different types of conflict
- Providing a framework within which practice managers can plan to manage conflict.
The training day is open to both MDDUS members and non-members and is aimed at practice managers within medical and dental practice.VENUE: MDDUS, 120 Blythswood Street, Glasgow, G2 4EA
TIME: 09:30 - 16:00
COST: £125 (MDDUS member)/£185 (Non-member) – includes refreshments and a buffet lunch.
BOOK NOW: To book a place click here
Places are limited, so please book early to avoid disappointment. A certificate detailing 5 hours of verifiable CPD will be provided to all delegates.