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It is essential that practices have a clear and transparent process for dealing with complaints.
Maintaining confidentiality is essential in providing safe patient care.
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
Good medical records can ensure that patients receive continuity of care.
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
This checklist leads team members involved in a practice's prescribing system through the main risk areas related to managing prescribing records
Record keeping - workflow processes checklist
This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible