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The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
It is essential that practices have a clear and transparent process for dealing with complaints.
Record keeping - workflow processes checklist
This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible
This checklist leads team members involved in a practice's prescribing system through the main risk areas related to managing prescribing records
An introduction to practice risks in dentistry
This training video examines common risk areas, including confidentiality, dealing with complaints, dental surgery practice, record keeping, and public interest disclosure of patient information
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping
Handling GP complaints
This RCGP-accredited course aims to build knowledge on the requirements associated with handling complaints
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping