Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice.
Search our library by keyword or use the filters on the left to browse by training type and topic.

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Confidentiality - disclosing information

In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice

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  • Video presentation

Records management

This 20-minute tutorial explores the clinical and legal reasons for maintaining good patient records and how these can be invaluable when standards of care have been called into question

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  • Video presentation

Medico-legal principles

This video summarises the principles which apply to all aspects of medico-legal cases, including negligence claims, complaints, GMC investigations and inquiries into death

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  • Video presentation

Managing confidentiality in a practice setting

Confidentiality breaches do occur - and this 20-minute tutorial and addresses some of the key risk areas

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  • Video presentation

Human factors risks: team communication

Many studies have demonstrated a positive link between effective communication and improved safety and increased patient satisfaction

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  • Video presentation

Safety culture in primary care

This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture

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Human factor risks - assertiveness

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents

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  • Video presentation

Risk tools - process mapping

This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests

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  • Video presentation

Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

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Communicating with patients

In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication

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  • Video presentation

Advice & Support

For advice and support in a potential claim or other matter, please login to your account and complete the contact form.