Hot Topics

Healthcare professionals have a range of different needs and interests when it comes to training.

That's why the MDDUS offer a series of "hot topic" training courses on the subjects we believe are most relevant to healthcare professionals and their teams.

The hot topic training courses are designed to examine a key area of interest or to develop a specific skill. The object of these sessions is to provide healthcare professionals with a set of knowledge or practical tools to take back to practice.

Past and future training includes topics such as:

• Managing time effectively
• Managing customer service 
• Understanding and planning change
• Appraisal
• Managing conflict 
• GP Finance
• Dealing with complaints
• Safe prescribing 

  

'Hot Topic' Workshops  

  

Clinial Risk in Medical Practice

Date:  13 March 2012 (10:00 - 16;00)

Venue:  MDDUS London Office 

Target Audience: GPs, Medical Practice Managers and Nurses

This full day workshop will explore the common medico-legal pitfalls and clinical risks within the Primary Care setting.  Utilising our experience and lessons learned from MDDUS claims and complaints files, topics to be examined include, prescribing, result management, confidentiality and consent.

Cost:

• MDDUS member: £20
• Discount Practice Scheme Members: £20
• Non-Members: £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee: £20

Lunch will be available at this workshop

 

Assertiveness

Date:  25 April 2012 (10:00 - 16:00)

Venue:  MDDUS London Office 

Target Audience: Doctors, Dentists. Practice Managers, Nurses & Admin Teams

Session Outcomes:

• Handle difficult behaviour more confidently
• Understand your own communication style and recognise others
• Learn skills and develop verbal and non-verbal assertiveness
• Increase self-esteem and feel more 'in control'.

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Managing Team Conflict

Date: 9 May 2012 (10:00 - 16:00)

Venue: MDDUS London Office

Target Audience: Doctors, GDPs and Managers

• Identify and understand the causes of interpersonal conflict
• Understand the stages of conflict
• Understand the effects of conflict on the team/organisation
• Identify strategies to manage individual and team conflict
• Identify and review your own strengths and weakness in relation to conflict handling styles
• Understand other team members conflict handling styles
• Learn how to match the appropriate conflict handling style to each situation

 Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Confidentiality and Data Protection Act  

Date: 23 May 2012 (10:00 - 16:00)

Venue: MDDUS London Office

Target Audience: GPs, GDPs, Practice Managers, Practice Nurses & Admin Staff

This highly interactive and reflective workshop will cover the following:

• Understand the requirements and implications in practice
• Understand the role of the Information Governance Lead
• Understand the legal framework including:
• The common law duty of confidentiality
• The Data Protection Act
• The Access to Health Records Act
• The Access to Medical Reports Act
• Duties in relation to children and incapable adults
• Other relevant legislation
• Implications for electronic records and practice
• Case studies will be used to highlight key areas

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

  

Problem Solving and Decision Making

Date: 19 June 2012 (10:00 - 16:00)

Venue: MDDUS London Office

Target Audience: A management topic suitable for doctors, dentists, practice managers and nurses

 Topics covered in this interactive workshop are:

• Explore a variety of problem solving models and techniques to use in your management role
• Understand the importance of utilising both convergent and divergent thinking
• Explore creative techniques to widen thinking
• Understand the impact of emotion in creativity and decision making
• Understand decision making models and apply these to your own management problems

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Confidentiality and Data Protection Act  

Date: 23 May 2012 (10:00 - 16:00)

Venue: MDDUS London Office

Target Audience: GPs, GDPs, Practice Managers, Practice Nurses & Admin Staff

This highly interactive and reflective workshop will cover the following:

• Understand the requirements and implications in practice
• Understand the role of the Information Governance Lead
• Understand the legal framework including:
• The common law duty of confidentiality
• The Data Protection Act
• The Access to Health Records Act
• The Access to Medical Reports Act
• Duties in relation to children and incapable adults
• Other relevant legislation
• Implications for electronic records and practice
• Case studies will be used to highlight key areas

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Leadership and Developing your Team

Date:  4 July 2012 (10:00 -16:00)

Venue: MDDUS London Office

Target Audience: Doctors, GDPs, Nurses & Practice Managers

This workshop will provide you with the necessary tools to develop not only your own needs but to aid others to achieve organisational objectives.  The following will be covered within this workshop:

• Understand leadership qualities
• Review own leadership qualities and potential
• Identify and evaluate your own style and learn to recognise others
• Understand the factors affecting individual and team motivation

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Tackling Employee Issues within the Law

Date: DATES TO BE CONFIRMED

Venue: MDDUS London Office

Target Audience: GPs, Dentists and Practice Managers

This interactive workshop will include case studies and cover the following topics:

• Managing Absence
• Managing Performance
• Discipline and Grievance Procedures
• Changing Contractual Terms

 Cost:

• MDDUS member £10
• Discount Practice Scheme Members £10
• Non-member £20
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £10 

 

Avoiding and Responding to Complaints

Dates:  

• DATES TO BE CONFIRMED

This highly interactive and reflective workshop will cover the following:

• Why do patients complain?
• Advice on how you can avoid complaints
• Understanding complaints procedures - local and national
• Defusing complaints at initial contact
• Managing complaint interviews and response meetings
• Responding effectively in writing
• Practice skills using case studies

Cost:

• MDDUS member £20
• Discount Practice Scheme Members £20
• Non-member £40
• Practices where there is an MDDUS member will benefit from a 50% reduction in our non-member fee £20

Lunch will be available at this workshop

 

Medical Record Management

Date: Date to be confirmed

Target Audience: Doctors, GDPs, Nurses and Healthcare Assistants

Medical records wherever possible, should be made contemporaneously and accurately.  Memory alone will rarely be sufficient in the event of a subsequent claim, Fatal Accident Inquiry/Coroner's Inquest or other court action.  However, a good medical record can often stop a claim in its tracks.

This half day interactive workshop will explore the common risk and pitfalls associated with managing patients medical records in the primary care setting.  Specific topics will include:

• Electronic records - benefits and challenges
• Allergies, warnings and contra-indications
• Telephone consultations and house visits
• Repeat prescribing systems
• Chaperone records
• Recording the negative and use of abbreviations
• The Data Protection Act and record management

 

Patient Safety in General Medical Practice - Trigger Tool

Date:  TBC

Venue: MDDUS Glasgow Office

Target Audience: General Medical Practitioners, Medical Practice Managers, Practice Nurses

Why wait until something goes wrong and have to set up a Significant Event Analysis.

The trigger tool method allows clinicians to screen patient records in a rapid, structured and focused manner for undetected harm.  It is useful for measuring, learning from and improving patient safety and care quality.

Topics covered:

• Overview of patient safety and harm
• Over view of trigger tool method
• Practical application

CPD 

Our workshops will have CPD approval from either the Royal College of Physicians, Royal College of General Practitioners or from the NHS Education for Scotland (NES) 

  

Booking and feedback

To register interest or book any of the courses detailed above email us at trainingandconsultancy@mddus.com

MDDUS are committed to providing a range of high quality, practical risk management training courses, masterclasses and workshops to doctors, dentists and their teams.

As always, we welcome any suggestions or ideas on new methods of delivery or topics of interest.