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Risk Management Training

MDDUS risk management training events usually take place in our Glasgow or London offices, but they can also be brought to your area, team or workplace.

All our risk management training courses are interactive, scenario-based or task-based to maximise your experience. Most courses are multidisciplinary but can be tailored to suit different disciplines or specialities where necessary.

We often work with training partners who are experts in their particular area of risk management training. This allows us to offer a wider choice of team training options.

Essential courses focused on risk within clinician-patient consultations

Increase your effectiveness and reduce your risk

Date: Wednesday, 3 December 2008 (09:30-12:30)

Venue: Glasgow office

Session Outcomes:

• Explore key evidence around patient consultations and risk
• Reflect on your own experience with a practical focus
• Develop use of a skills framework to improve consultations and outcomes for patients
• Engage learners in practical exercises to improve their skills and lower medico-legal and clinical risk

Communicating about risk with patients

Date: Wednesday, 3 December 2008 (13:30-16:30)

Venue: Glasgow office

Session Outcomes:

• Explore the manner in which consultations with patients involve consideration of risk
• Reflect on your own experience with a practical focus
• Develop use of a skills framework to improve this type of discussion with patients
• Engage learners in practical exercises to improve their skills in this particular area and lower medico-legal and clinical risk

Open disclosure...when things go wrong

Date: Thursday, 4 December 2008 (09:30-12:30)

Venue: Glasgow office

Session Outcomes:

• Explore key issues and risk in conversations with patients where an adverse outcome needs disclosed or a grievance or complaint is being addressed
• Reflect on your own experience with a practical focus
• Develop use of a skills framework to handle these effectively thereby avoiding escalation
• Engage learners in structured practical exercises to promote confidence, improve their skills and lower medico-legal risk

Costs

• Members £85+VAT (half day) or £160+VAT (full day)
• Non-members £100+VAT (half day) or £185+VAT (full day)

Effective Professional Interactions: Workshops to Improve Clinician-Patient Interactions

Other courses

Risk Management Masterclass: Lessons from Aviation

Date: 11 & 12 November 2008

Venue: Glasgow office

Costs: Members £495+VAT; Non-members £545+VAT

Partner: Terema

CPD Points: 16

The MDDUS have partnered with Terema to bring you this outstanding programme. Terema are a group of aviation and healthcare professionals with many years experience in teaching Crew Resource Management (CRM) within the airlines. They have adapted their methods to suit the NHS in particular and delegate responses from this years' courses have been oustanding. Previous delegates include Private and NHS doctors and consultants from a variety of specialties, GPs, managers and clinical governance/risk management leads.

Click here for further information about this unique masterclass.

Click here to link to a recent article in Summons on 'Lessons from Aviation'

MDDUS Medico-legal Day: Significant Event Analysis (SEA) and Defusing Complaints

Date: New 2008 dates to be confirmed soon

Venue: Glasgow office

Costs: Members £95+VAT; Non-members £110+VAT

This full day workshop will focus on a range of issues relating to SEA in general medical practice. Recent examples of SEAs and complaints will be employed to illustrate common areas of risk and demonstrate how to:

• Make the most of significant events (incident recording, benefits, barriers, practical tips for success)
• Work through the process of SEA (real scenarios, processes, facilitation, outcomes)
• Develop skills in defusing complaints (communication, face-to-face, meetings, in writing)
• Work through the process of managing complaints (real scenarios, response letters, preparing for meetings)

MDDUS Dento-legal Day: Significant Event Analysis (SEA) and Defusing Complaints

Date: New 2008 dates to be confirmed soon

Venue: Glasgow office

Costs: Members £95+VAT; Non-members £110+VAT

This full day workshop will focus on a range of issues relating to SEA in general dental practice. Recent examples of SEAs and complaints will be employed to illustrate common areas of risk and demonstrate how to:

• Make the most of significant events (incident recording, benefits, barriers, practical tips for success)
• Work through the process of SEA (real scenarios, processes, facilitation, outcomes)
• Develop skills in defusing complaints (communication, face-to-face, meetings, in writing)
• Work through the process of managing complaints (real scenarios, response letters, preparing for meetings)

Building a Practice Risk Register

Date: New 2008 dates to be confirmed soon

More commonly practices are being asked to provide evidence of their risk register by their Health Board or Primary Care Trust (PCT). Risk registers are an excellent way of methodically measuring and documenting your practice's clinical and non-clinical risk management processes. This session will highlight key risks in practice, help simplify the process and give you tips on integrated good risk management practice within your team.

Register your interest in our next day course at education@mddus.com

Booking and feedback

To register interest or book any of the courses detailed above email us at education@mddus.com

MDDUS are committed to providing a range of high quality, practical risk management training courses, masterclasses and workshops to doctors, dentists and their teams.

As always, we welcome any suggestions or ideas on new methods of delivery or topics of interest.